AI聊天机器人在心理健康支持中的应用效果与伦理挑战研究

郭杨; 罗夲; 黄文轩

doi:10.64549/jtii.v1i1.37

AI聊天机器人在心理健康支持中的应用效果与伦理挑战研究

Authors

郭杨哈尔滨工程大学
罗夲哈尔滨工程大学
黄文轩兰州大学

DOI:

https://doi.org/10.64549/jtii.v1i1.37

Keywords:

AI聊天机器人, 心理健康支持, 人机协作, 伦理挑战, 认知行为疗法

Abstract

本研究系统性综述 AI 聊天机器人在心理健康支持领域的应用价值与伦理争议。研究发现，这类工具通过整合认知行为疗法（CBT）等循证干预技术，在缓解焦虑、抑郁等常见心理症状，以及提升服务可及性、降低干预成本、消除求助污名化等方面表现突出，尤其为资源匮乏群体提供了重要的补充支持渠道。但现有研究也一致指出其核心局限：缺乏真实情感共鸣与深度同理心，难以构建稳固的治疗关系，在复杂心理危机干预中存在明显能力边界。同时，AI 聊天机器人的应用还面临数据隐私泄露、算法偏见、用户心理依赖及责任归属界定等多重伦理风险。通过综合对比 AI 与人类治疗师在情感联结、服务适配性、专业深度等维度的差异，本研究明确其定位为“补充工具”而非“替代方案”。研究结论强调，未来心理健康服务体系的优化方向应聚焦“人机协作”核心模式，将 AI 的技术高效性与人类的情感洞察力相结合，辅以完善的伦理监管框架与持续的技术创新，最终推动心理健康服务向更具包容性与实效性的方向发展。

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AI聊天机器人在心理健康支持中的应用效果与伦理挑战研究

AI聊天机器人在心理健康支持中的应用效果与伦理挑战研究

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